Shelter Case Manager

Position Type

Full-time (40 hours per week); typically day-time hours Monday – Friday

Reports To

Front Line Manager


The Shelter Case Manager will assist Lighthouse emergency and stabilization shelter users in moving from homelessness to long-term, stable housing. This will involve assertively engaging with shelter users to identify barriers to achieving stable housing, and to develop plans to prioritize and address client issues which lead to homelessness. Clients will be supported in making healthier choices and in accessing appropriate community resources. The Shelter Case Manager also plays an active role in facilitating managed alcohol programming for two harm reduction suites.

Performance indicators:

  • Reduced shelter length-of-stay and successful transition into longer term housing
  • Clients will remain stably housed.
  • Clients will improve self-sufficiency (i.e. secure stable source of income and achieve personal goals)
  • Reduced visits to Emergency rooms and increased use of primary healthcare services.
  • Decreased number of Police interactions
  • Reduced Brief Detox/Stabilization Shelter usage for shelter purposes
  • Clients will engage in mainstream services (i.e. improve social networks, access available social and support services)
  • Clients will have their needs met

Core Competencies   

  • Strong Interpersonal Skills
  • Written and Verbal Communication
  • Critical thinking skills
  • Collaboration and Network Building
  • Client Service Orientation
  • Time Management
  • Adaptability and Flexibility
  • Accountability and Dependability
  • Team Work
  • Self-Motivation and Drive

Job Duties

  • Assertively engage client and build a therapeutic relationship
  • Assess client need, identify strengths and existing supports and assess sources and level of motivation – as per assessment format
  • Explore client’s need regarding housing, primary health care, finances, employment, social/relational and recovery needs
  • Identify existing supports and support network.
  • Explore with client the management of acute physical withdrawal both from an immediate as well as longer term perspective.
  • In collaboration with the client and their existing support system, develop an Individualized Service Plan (ISP) which will identify client goals, client strengths, available resources and an action plan
  • When appropriate and available, work with other Lighthouse staff to support transition to other Lighthouse resources and services.
  • Facilitate client access to appropriate community services to address the client’s housing/bio/psycho/social/spiritual issues and needs. Advocate for client and help with admission processes and paperwork. Stay in contact long enough to ensure the connection was successful.
  • Facilitate managed alcohol program for two harm reduction suites in Supported Living tower
  • Encouraging client initiative and independent, work with them and their existing support system to plan discharges, and support transitions
  • Develop and maintain strong linkages and relationships with relevant community agencies and with health and social service providers to ensure seamless transitions for client service
  • Obtain necessary documentation, create and maintain confidential files to store all client information, number and nature of client contacts, consents and written case plans.
  • Utilize electronic information system, entering client and service information in a timely and accurate manner for use in reporting, service management and evaluation.
  • Assist with overall service planning and evaluation processes.
  • Present self in an approachable, friendly manner as an ethical example of a professional community organization.
  • Maintain professional registration in chosen field of practice. Participate in ongoing staff development and training to obtain necessary certifications or to recertify.
  • Become familiar with and be compliant with Lighthouse Policies and Procedures
  • Contribute to and promote a community climate of respect, safety and mutual support among residents and staff of the Lighthouse.
  • Maintain current knowledge and skills in areas of mental illness, addictions, concurrent disorders and crisis management.
  • Contribute to team building and effective communication with all Lighthouse staff and program areas.
  • Will be responsible for a client caseload from the Supported Living tower
  • Will assist other staff and program areas as needed.
  • Perform other duties as assigned.


  • Degree/Diploma level of training in Human Services (Addictions, Nursing, Social Work, Psychology) preferred, along with professional registration where required, or equivalent combination of experience and training
  • Ability to work with a diverse and often highly stigmatized clientele
  • Cultural sensitivity and respect for client individuality and self determination
  • Demonstrated skills, experience and knowledge in the areas of harm reduction
  • Strong working knowledge of local health, financial, housing and social services agencies and organizations.
  • Demonstrated compassion and empathy towards clients with complex needs.
  • Ability to de-escalate interpersonal conflicts in an effective fashion through crisis intervention techniques.
  • Knowledge/understanding of poverty, homelessness, addiction and mental illness.
  • Good organizational, time management and prioritizing skills.
  • Strong morals and ethics, along with a commitment to staff and client privacy.
  • Demonstrated ability to work in a collegial, team environment.
  • Excellent interpersonal and communication (written and verbal) skills.
  • Proven assessment skills.
  • Proven critical thinking and decision making skills.
  • Ability to resolve conflict and diffuse crisis.
  • Computer literacy, including effective working knowledge of MS Office, E-mail and Information System applications.
  • Demonstrated commitment to ongoing professional education.
  • Physically able to perform all assigned tasks.
  • Ability to perform all duties in accordance with related legislation.
  • Ability to work under minimal supervision
  • Criminal Record and Vulnerability Sector check a condition of employment
  • Driver’s License

Work Conditions

  • Primarily day-time, weekday hours.
  • May be exposed to infectious waste, diseases and conditions.
  • Interacts with residents, staff, partners, as well as government/community agencies and personnel.
  • Manual dexterity required to use computer and peripherals.
  • Physical activity required including walking, standing, sitting as well as working alongside residents to coach life skills, effective self-care and activities related to tenancy.
  • Intermittently assisting care aide and other staff in the conduct of their roles


Please submit cover letter and resume to Raeleen Viklund (Human Resource Manager) via email at:, by fax at 306-665-7770 or drop off at front desk. Please apply by Wednesday, February 21st at 4:00 PM. Interviews will be conducted as applications are received so please apply early. No phone calls, please.