Casual – Security Desk Worker

Position Type

Casual; shifts up to 12 hours in length; day shifts and night shifts available. Must be able to work weekends

Reports To

Front Line Manager

Summary

The Lighthouse Security Desk Worker will help ensure The Lighthouse is a safe refuge for those who are homeless in the community, as well as residents who live in our Supported Living suites and our Affordable Housing Tower. This staff member will monitor and authorize entrance of all clients and visitors to The Lighthouse at our front door security desk.

Core Competencies    

  • Accountability and Dependability
  • Adaptability and Flexibility
  • Client Service Orientation
  • Conflict Resolution Skills
  • Critical Thinking Skills
  • Detail-Oriented
  • Strong Interpersonal Skills
  • Strong Observational Skills
  • Team Work
  • Time Management
  • Written and Verbal Communication

Job Duties

  • Monitor and authorize entrance of all clients and visitors to The Lighthouse at the front door security desk
  • Ensure all individuals entering building are authorized to be at The Lighthouse; must remain familiar with Lighthouse banned list
  • Perform bag checks for all individuals entering the premises, or place items in storage area behind desk if individuals do not want their bags searched
  • Monitors internal Lighthouse buildings and perimeter of the building via camera footage
  • Prevents losses and damages by reporting irregularities to management staff; informing violators of policies and procedures
  • Completes incident reports by recording observations, information, occurrences and surveillance activities
  • Utilizes strong conflict-resolution and interpersonal communication skills to de-escalate and resolve conflicts between clients, and to help prevent further incidences
  • Liaise with other community resources as needed (e.g. Saskatoon Police Services, Community Support Officers, etc.)
  • Be an active and supportive listener
  • Ensure clients clearly understand rules/expectations
  • Note concerns, changes, and incidents in the log books
  • When the natural opportunity arises, reinforce conflict resolution, positive communication, household respect (through positive reinforcement, role modeling, supportive listening, etc.)
  • Communicate (verbally and in writing) pertinent information with other Lighthouse employees
  • Maintain positive relationships with community members (neighbours, visitors, etc.) and report significant issues/incidents to supervisor
  • Other related duties as assigned by supervisor

Requirements

  • Previous security experience would be an asset
  • Experience in the human services field or similar work environment is required
  • Demonstrated experience in conflict resolution shown through past work experience or previous training programs
  • Ability to operate security equipment/systems, computers, radios, phones, etc.
  • PART/WAVE training or other conflict-resolution training is an asset
  • A customer service or people-focused employment history; strong interpersonal skills
  • Experience working with individuals in crisis
  • Strong verbal and written communication skills
  • Able to work independently, but also contribute as part of a strong collaborative team
  • A broad knowledge and experience in working with Indigenous communities is an asset
  • An understanding of, and commitment to, the philosophies of The Lighthouse
  • First Aid and CPR Certification
  • Criminal Record and Vulnerable Sector Clearance required as a condition of employment

Work Conditions

  • Shift work required – rotating 12 hour shifts 24/7 (two day, two night, four off rotation)
  • Physical activity required including walking, standing
  • Manual dexterity required to use desktop computer and peripherals
  • Ability to lift up to 50 lbs
  • Working with potentially violent/aggressive clients. Work with individuals who are intoxicated, may be volatile and may destabilize in their functioning
  • May be exposed to infectious waste, diseases, conditions, etc.
  • Interacts with residents, staff, partners, as well as government/community agencies and personnel.

TO APPLY:

Please forward resume & cover letter to Raeleen Viklund, Human Resource Manager, via email at: careers@lighthousesaskatoon.org or by fax at 306-665-7770. No phone calls or drop-ins, please. Only those selected for an interview will be contacted.