Mobile Outreach Support Worker

Position Details

  • 12 hour shift rotation – Week 1: 2 days on, 2 days off, 3 days on; Week 2: 2 days off, 2 days on, 3 days off
  • Full-time position

Reports To

Front Line Manager


Working from a street outreach van, Mobile Outreach Support Workers respond to calls to assist and transport or will actively seek to locate and engage homeless and street entrenched individuals for the purpose of assessing immediate need and helping access shelter, health and social services. The Mobile Outreach Service works within a consumer centred, holistic, community based, outreach model. A multi-agency, coordinated approach is fostered so as to maximize safe, timely access to the appropriate service.

Core Competencies

  • Accountability and dependability
  • Adaptability and flexibility
  • Client service orientation
  • Critical thinking skills
  • Detail-oriented
  • Strong interpersonal skills
  • Teamwork
  • Time management
  • Strong written & verbal communication

Job Duties

  • Actively locate and identify homeless individuals
  • Engage individuals experiencing homelessness and build helping relationships
  • Make one-on-one contact with individuals on the streets to encourage transition into shelters
  • Respond to calls for assistance from community service agencies, medical services, businesses or concerned citizens regarding homeless individuals.
  • Assess urgency and based on that, prioritize inquiries, complaints and emergency situations involving homeless individuals. Assess immediate needs and issues, evaluate risk, make calls in a timely manner where emergency services are needed, and help identify or implement short-term solutions.
  • Ensure safety and well-being of clients and program staff
  • Where necessary provide basic comfort foods, warm-up opportunities, basic hygiene supplies and simple clothing items, e.g., socks
  • Work cooperatively with partner, supervisor and team by appropriately providing and responding to client or procedural necessities. Discuss client specific information and issues with supervisor and case managers in a timely manner as needed
  • Advocate on behalf of clients and/or support them in advocating for themselves. Provide information and orientation regarding community services.
  • Participate in Health Team and client case conferences where necessary and appropriate.
  • Contribute to team building, effective communication and participate in ongoing
  • Collaborate with community agencies to improve accessibility to services for the homeless and hard to engage.
  • Foster positive neighbourhood/community connections and relationships within catchment area served using community development principles.
  • Provide transportation for Lighthouse residents and shelter clients to facilitate access to services.
  • Log contacts and service activities while on shift. Document client related information, observations and impressions that may impact a client’s care and case plan.
  • Report and document critical incidents in a complete and timely manner.
  • Maintain electronic client records, program reporting and statistics necessary for program management and evaluation.
  • Be familiar and compliant with the policies, procedures and practices of The Lighthouse Supported Living Inc.
  • Maintains current knowledge of legislation, community services, resources, policies, programs, procedures and issues affecting client population
  • Attend to safe driving practices and vehicle fueling, washes and maintenance
  • Monitor inventory of supplies and informational resources carried on board outreach vehicle and restock as needed.
  • Participate in ongoing staff development and training. Obtain and maintain necessary certifications. Maintain knowledge and skills in areas of mental illness, addictions, concurrent disorders, homelessness and crisis management.
  • Assist other Lighthouse staff and program areas as needed.
  • Perform other duties as assigned.


  • Human Services degree or diploma, related life/work experience or combinations thereof
  • Ability to work with a diverse and often highly stigmatized clientele
  • Cultural sensitivity and respect for client individuality and self determination
  • Demonstrated skills, experience and knowledge in the areas of harm reduction
  • Strong working knowledge of local health, financial, housing and social services agencies and organizations.
  • Demonstrated understanding of responsible self-care.
  • Ability to take initiative, be assertive and work under pressure and in crisis situations.
  • Ability to de-escalate interpersonal conflicts in an effective fashion through crisis intervention techniques.
  • Proven pro-active, problem solving ability.
  • Excellent communication and interpersonal skills required to work effectively with co-workers, clients, community, and other service providers.
  • Ability to work in a dynamic, complex organizational and community environment and organize time and workload effectively.
  • Operate effectively as a team member to support partner, staff and other Lighthouse programs and mission.
  • Ability to work independently as well as follow direction and provide/receive feedback
  • Ability to use MS Office, e-mail and/or client information systems
  • Must have a valid driver’s license.
  • A Criminal Record Check and Vulnerability Sector Check will be required as a condition of employment.
  • Position involves shift work – daytime and evening hours.
  • Persons served could potentially have mental illness, addictions, behavioural issues and/or medical issues possibly including infectious diseases such as HIV/HepC. Individuals may be under the influence of alcohol or drugs
  • Position requires physical fitness, mobility and working outdoors and at times working in inclement weather.
  • Mobile Outreach activities are focused primarily in Saskatoon’s core neighbourhoods but could involve travel to any part of the city.

Work Conditions

  • 12 hour shift rotation – Week 1: 2 days on, 2 days off, 3 days on; Week 2: 2 days off, 2 days on, 3 days off
  • May be exposed to infectious waste, diseases, conditions, etc.
  • Physical activity including walking, standing, sitting
  • Interacts with the public, Lighthouse residents, and staff
  • Work with individuals who are intoxicated, may be volatile, and may destabilize in their functioning


Please submit resume and cover letter to Raeleen Viklund, Human Resource Manager. Email application to, fax to 306-665-7770, or drop-off at front desk. No phone calls please. Only individuals selected for an interview will be contacted.