Full-time, 40 hours per week; primarily Monday – Friday day-time hours
Client Services Manager
As a member of the Lighthouse Client Care team, and under the direction of the Client Services Manager, the primary goal of this position is to encourage, facilitate, maintain and enhance the recovery process with people who struggle with addiction and/or addiction related issues. The Addictions Counsellor engages with clients, develops a helping relationship, implements various recovery modalities and accesses community services to the benefit of the client. Responsibilities include providing informational services as well as individual and group counselling for clients. This position is expected to assess individual and group client needs and implement plans to help clients reach their goals.
- Accountability and Dependability
- Adaptability and Flexibility
- Critical Thinking Skills
- Collaboration and Network Building
- Developing Others
- Development and Continual Learning
- Ethical Conduct and Professionalism
- Organizational Skills
- Time Management
- Team Work
- Self-Motivation and Drive
- Strong Interpersonal Skills
- Strong Verbal and Written Communication Skills
- Assertively engage clients and build a therapeutic relationship.
- Holistically assess client needs and challenges, identify strengths and existing supports as well as assessing sources and level of motivation – as per assessment format
- In collaboration with the client and where possible with their existing support system, develop an Individualized Service Plan (ISP) which will identify client goals, client strengths, available resources and an action plan.
- Explore with client and arrange for the management of acute physical withdrawal both from an immediate as well as longer term perspective.
- Identify existing supports and support network.
- Work closely and collaboratively with Addiction Services – Mental Health and Addictions Services SRHA
- When appropriate and available, work with other Lighthouse staff to support transition to other Lighthouse resources and services.
- Facilitate client access to appropriate community services to address the client’s housing/bio/psycho/social/spiritual/recovery issues and needs. Advocate for client and help with admission processes and paperwork. Remain involved to ensure the connection was successful.
- Encouraging client initiative and independence, work with them and their existing support system to plan discharges and support transitions.
- Work as a team player with other Lighthouse staff. Assist in providing addictions support to Dube Supported Tower residents, Complex Needs clients, LSU, and Emergency Shelter clients.
- Contribute to and promote a community climate of respect, safety and mutual support among residents and staff of the Lighthouse.
- Maintain up-to-date program and client documentation. Obtain and record all client information, date and nature of client contacts, consents, written case plans and actions.
- Utilize electronic information system, entering client and service information in a timely and accurate manner for use in reporting, service management and evaluation.
- Develop and maintain strong linkages and relationships with relevant community agencies and with health and social service providers to ensure seamless transitions for client service
- Present self in an approachable, friendly and professional manner as an ethical example of a professional community organization.
- Maintain professional registration in chosen field of practice where required.
- Become familiar with and adhere to Lighthouse Policies and Procedures
- Participate in ongoing staff development and training. Obtain and maintain necessary certifications. Maintain knowledge and skills in areas of mental illness, addictions, concurrent disorders, homelessness, trauma informed practice, and crisis management.
- Assist other LH staff and program areas as needed.
- Perform other duties as assigned.
- Diploma in Addiction’s Counselling. May consider a degree in an applicable Human Services discipline. Related life/work experience is desired.
- Demonstrated knowledge of addictions and the impact on individuals, families and communities.
- Demonstrated knowledge of a Holistic Addiction Treatment Model, the trans-theoretical Model of Change and the Development Model of Recovery (SMRS).
- Knowledge of best practices in the Addictions field along with knowledge of harm reduction strategies.
- Knowledge of local and Saskatchewan recovery resources in the addictions field.
- Knowledge of screening and addiction assessment tools and procedures.
- Ability to accurately screen for and do addiction assessments.
- Ability to help clients make and implement recovery plans.
- Knowledge of psychoeducational and support group approaches relevant to Addictions and recovery. Familiarity with group dynamics and ability to provide group services.
- Ability to deliver workshops and lecture material to clients and community.
- Ability to work with a multidisciplinary team of professionals.
- Ability to communicate effectively orally and in writing.
- Ability to work independently to plan and organize work load demands.
- Ability to work with a diverse and often highly stigmatized clientele
- Knowledge and Understanding of First Nation’s Culture.
- Cultural sensitivity and respect for client individuality and self determination
- Strong working knowledge of local health, financial, housing and social services agencies and organizations.
- Demonstrated understanding of responsible self-care.
- Ability to take initiative, be assertive and work under pressure and in crisis situations.
- Ability to de-escalate interpersonal conflicts in an effective fashion through crisis intervention techniques.
- Proven pro-active, problem solving ability.
- Excellent communication and interpersonal skills required to work effectively with co-workers, clients, community, and other service providers.
- Ability to work in a dynamic, complex organizational and community environment and organize time and workload effectively.
- Operate effectively as a team member to support other Lighthouse staff, programs and mission as well as partner agencies and staff.
- Ability to use MS Office, e-mail and Lighthouse client information systems
- Must have a valid Saskatchewan driver’s license.
- Criminal Record and Vulnerability Sector Check will be required as a condition of employment.
- Position primarily involves daytime, weekday hours.
- May be exposed to infectious waste, diseases and conditions.
- Will be working with persons with mental illness, addictions, behavioural issues cognitive impairment and/or medical issues, possibly including infectious diseases. Individuals may be under the influence of alcohol or drugs.
- Manual dexterity required to use computer and peripherals.
- Physical activity required includes walking, standing, sitting
- Intermittently assists other staff in the conduct of their roles.
- Travel may be required
Please send resume and cover letter to Raeleen Viklund, Human Resource Manager, by email to email@example.com or by fax to 306-665-7773. No phone calls or drop-ins, please. Only those selected for an interview will be contacted.