Client Services Coordinator

Position Type

Full-time, 40 hours per week; typical days of work are Tues – Sat

Reports To

Client Services Manager

Summary

Reporting to the Client Services Manager, the Client Services Coordinator plays a critical role in ensuring appropriate scheduling, programming, evaluation and ongoing client satisfaction. The Client Services Coordinator will provide direct supervision for the Assisted Independent Living Program, and will also provide supports as needed to the Managed Alcohol Program, Complex Needs Program, Case Managers, Addictions Counsellor and the Care Aide, which encompasses Client Services.

Core Competencies

  • Accountability and Dependability
  • Adaptability and Flexibility
  • Analytical Skills
  • Creating and Managing Change
  • Critical Thinking Skills
  • Collaboration and Network Building
  • Effective Communication
  • Motivating for Peak Performance
  • Negotiating/Conflict Management
  • Organizational Skills
  • Proficient in Database Systems
  • Promoting Empowerment
  • Self-Motivation and Drive
  • Solving Problems Creatively
  • Time Management
  • Team Work
  • Verbal and Written Communication Skills
  • Vision and Goal Setting

Job Duties

  • Coordinates service delivery and scheduling of staff for the Assisted Independent Living Program; assists with scheduling of staff for other programs as needed.
  • Manage incoming requests from clients, caregivers and staff regarding service requests/changes for Assisted Independent Living programming. Will play an active role on admission committee for Assisted Independent Living programming
  • Coordinate & monitor documentation of staff activities for Assisted Independent Living Program (e.g. cleaning checklists, safety checklists, training checklists, etc.)
  • Support and oversee the development and implementation of comprehensive harm reduction services within a social determinants of health and human rights focus, utilizing health promotion, community engagement, community development, social justice, trauma-informed, and anti-racist/anti-oppressive strategies
  • Research harm reduction and trauma informed care best practices, spearhead training initiatives, and facilitate presentations for both internal and external audiences
  • Assist in providing training to all Client Services staff, including harm reduction, trauma informed care, de-escalation training, etc.
  • Handles confidential and sensitive material and information with discretion
  • Coordinate, monitor and compile statistical documentation for reporting internally to Lighthouse staff, management & Board of Directors, stakeholders, funders, and service partners
  • Identify information needs and help to create and run reports assisting with service planning and evaluation processes
  • Provide evaluation of Client Services staff, service and statistical information
  • Facilitate all ordering and purchasing for Client Services
  • Assist research and development of policies and procedures for Client Services
  • Coordinate Client Services with other Lighthouse departments and community agencies
  • Other duties as assigned

Requirements

  • Degree level of training in human services (i.e. social work, addictions, etc.) is preferred
  • Minimum four years of experience in administration and/or management capacity; work experience in the human service field considered an asset
  • Strong understanding of harm reduction and trauma-informed care
  • Strong knowledge and awareness of Indigenous culture and history, with particular emphasis on the impacts of trauma
  • Knowledge of community human service agencies, organizations and resources
  • Knowledge of the dynamics of homelessness in Saskatoon, along with housing and support strategies 
  • Strong administrative skills
  • Proven critical thinking and decision making skills
  • Strong computer skills (i.e. Microsoft Office programs – Excel, Word, PowerPoint; HIFIS)
  • Effective problem solving skills
  • Able to work independently and in a team environment
  • Strong communication skills, both written and verbal, internal to the Lighthouse and externally
  • Good organizational, time management and prioritizing skills.
  • Strong interpersonal skills, and ability to develop rapport with staff and clients
  • Interact with Lighthouse clients and general public in a professional manner
  • Sensitive to cultural and socio-economic differences and strive to create community and mutual respect
  • Ability to multi-task
  • Ability to facilitate meetings
  • Strong morals and ethics, along with a commitment to staff and client privacy
  • Strong commitment to the goals and vision of The Lighthouse
  • Physically able to perform all assigned tasks
  • Sensitive to cultural and socio-economic differences in and between clients and employees, and strive to create a harmonious work environment
  • Ability to build strong relationships with individuals of all levels within The Lighthouse community
  • Ability to perform all duties in accordance with related legislation.
  • Ability to work under minimal supervision
  • Criminal Record and Vulnerability Sector Check required as a condition of employment
  • Driver’s License

Work Conditions

  • Must be willing to work flexible hours; shifts days will typically be Tuesday – Saturday
  • May be exposed to infectious waste, diseases and conditions.
  • Interacts with residents, staff, partners, as well as government/community agencies and personnel.
  • Manual dexterity required to use computer and peripherals.
  • Physical activity required including walking, standing

To Apply:

Please submit resume and cover letter to Raeleen Viklund, Human Resource Manager, by email to careers@lighthousesaskatoon.org or by fax to 306-665-7770. No phone calls or drop-ins, please. Only individuals selected for an interview will be contacted. This position will be filled when a suitable candidate is found.

Representative Workforce Policy: The Lighthouse supports a shared commitment to a representative workforce that is respectful and reflective of all staff and clients. The Lighthouse strives to build diversity among our staff to increase our ability to provide culturally competent care to our diverse client base.