Front Desk Support Worker

Position Type

Full-time night shift, 32 or 40 hours per week. Shifts run from 11:00 PM – 7:30 PM.

Reports To

Front Line Manager


Front Desk Support Workers provide critical supports and services to individuals residing at The Lighthouse’s Affordable Housing, Supported Living, and Emergency Shelters. The goal is to aid the clients in dealing with issues and connect them with appropriate services for assistance when they are needed. This position requires shift work.

Core Competencies   

  • Adaptability: does the right thing at the right time; seeks and finds solutions to problems; knows when to take action on issues; resolves problems; remains flexible and versatile to new situations; understands and appreciates different and opposing perspectives on issues; enjoys challenges; reacts calmly and performs consistently under pressure
  • Sensitivity to diverse cultures: understands and honours cultural diversity and has the ability to work with and relate to a variety of populations
  • Organizational skills: must demonstrate strong organizational skills, with the ability to plan, set priorities and meet timelines consistently
  • Communication and interpersonal skills: fosters open communication and dialogue by sharing information, listening effectively and speaking honestly. Has the ability to converse with clients and make them feel comfortable and welcome. Understands the need for shared knowledge and ensures that team members receive information in a timely manner
  • Teamwork & Cooperation: Brings a personal contribution to the group in order to accomplish the objectives established by the team; is a team player and is cooperative; builds appropriate rapport; uses diplomacy and tact; truly values people; easily gains trust and support of peers; reliable; encourages collaboration

Job Duties

Working as part of a collaborative team;

  • Provides support services to Lighthouse residents;
  • Supervise the shelters and facilities to maintain safe and comfortable working environment for all residents;
  • Liaise with other community resources;
  • Maintain accurate and timely reporting as required;
  • Take rent cheques, cash, and serve papers as required;
  • Liaise with all departments, as the first point of contact for Lighthouse services;
  • Answer phone inquiries from the public;
  • Perform intake for those coming into the shelters;
  • Dispatch Mobile Outreach team for transportation of individuals throughout the community
  • Assist intox staff as required
  • Provide a safe, supportive living environment for our residents and clients
  • Perform laundry duties for emergency shelter; includes gathering, washing, and drying laundry, and stacking mats
  • Document all client and tenant medication brought to the Lighthouse; assist clients by obtaining their medication from locked cabinet throughout the day as needed
  • Point of contact with public regarding donations; organize and put away donations as needed
  • Light cleaning in front desk area; keep front desk area tidy and presentable
  • Be an active and supportive listener
  • Ensure clients clearly understand household rules/expectations
  • Communicate with staff and managers regarding the general progress of the client, and any concerns, significant changes in the client’s behaviour, lack of follow through with rules, etc.
  • Note concerns, changes, and incidents in the log book
  • When the natural opportunity arises, reinforce conflict resolution, positive communication, household respect (through positive reinforcement, role modeling, supportive listening, etc.)
  • Document maintenance requests and submit to supervisory staff
  • Communicate (verbally and in writing) pertinent information
  • Comply with all legislation bylaws and standards (health, fire, safety)
  • Maintain positive relationships with community members (neighbours, visitors, etc.) and report significant issues/incidents to supervisor
  • Other related duties as assigned by supervisor


  • A customer service or people-focused employment history; strong interpersonal skills
  • Experience working with individuals in crisis
  • Strong verbal and written communication skills
  • Able to work independently, but also contribute as part of a strong collaborative team
  • A broad knowledge and experience in working with Indigenous communities is an asset
  • An understanding of, and commitment to, the philosophies of The Lighthouse
  • First Aid and CPR Certification
  • Criminal Record and Vulnerable Sector Clearance

Work Conditions

  • Manual dexterity required to use desktop computer and peripherals
  • Ability to lift up to 50 lbs
  • Physical activity required including walking, standing


Forward resume and cover letter to Raeleen Viklund (Human Resource Manager) via email at, by fax to 306-665-7770, or drop off at The Lighthouse Front Desk (304 2nd Ave S). No phone calls, please. Only those who are selected for an interview will be contacted.