MAP Wellness Worker

Job description

Position Type

Rotating schedule of day shifts (7:30a-4:00p) & evenings (2:00p-10:30p); must be willing to work weekends

Reports To

Client Services Manager & MAP Case Manager


Provide daily therapeutic support services to Lighthouse residents in the managed alcohol program. The managed alcohol program provides accommodation and 16-hour, seven day a week staff support. These include supports to improve illness management, coping skills, life skills and better over-all health in order to maximize independence and improve quality of life.

Core Competencies

  • Strong interpersonal skills
  • Written and Verbal Communication
  • Organizational skills
  • Critical thinking skills
  • Collaboration and Network Building
  • Client Service Orientation
  • Time Management
  • Adaptability and Flexibility
  • Accountability and Dependability
  • Team Work
  • Self-Motivation and Drive

Job Duties

  • Taking the direction of the MAP Case Manager, the Wellness Worker oversees daily operational functioning of MAP office and program. This includes daily room checks; medications; maintaining resident files; compiling program stats; and the cleaning of office, staff washroom, hallways and stairwell, as well as overseeing move-outs and room preparation for new residents.
  • Complete daily paperwork to ensure updated program statistics are accurate and captured for program success
  • Facilitate program procedures for Managed Alcohol Program including pours for residents throughout the day
  • Actively engages, develops and maintains effective working relationships with residents.
  • In consultation with MAP Case Manager and community care team members helps support the resident’s case plans and goal achievement.
  • Encourage residents to explore, access resources and engage in relevant health and recovery practices and programs. Provide residents with reminders and transportation for appointments, as necessary.
  • Following the “MAP Medication Storage and Access Policy”, help residents manage their medications.
  • Facilitate resident acquisition of life skills, healthy leisure/recreational activity and encourage exploration of employment readiness, education or training.
  • Coach residents around personal hygiene, room care and life skills. Help facilitate psycho-educational programs.
  • Be familiar and compliant with Lighthouse Policies and Procedures.
  • Explain, monitor and reinforce Lighthouse policies and procedures to ensure a safe, mutually respectful and sustained tenancy.
  • Contribute to and promote a community climate of respect, safety and mutual support among residents and staff of the Lighthouse.
  • Help maintain strong linkages and relationships with relevant community agencies and with partner health and social service providers to ensure seamless transitions for resident service
  • Present self in an approachable, friendly manner as an ethical example of a professional community organization.
  • Participate in ongoing staff development and training to obtain necessary certifications or to recertify. Maintain current knowledge and skills in areas of mental illness, addictions, concurrent disorders and crisis management.
  • Contribute to team building, effective communication and participate in ongoing program development and evaluation
  • Assist in the support of Dube Supported Tower residents
  • Assist other staff and program areas as needed.
  • Perform other duties as assigned.


  • Degree/Diploma level of training in Human Services (Addictions, Nursing, Social Work, Psychology) preferred, or equivalent combination of experience and training
  • Demonstrated compassion and empathy towards persons with addictions, mental illness, physical disabilities, behavioural issues, and/or medical issues including possible infectious diseases
  • Knowledge and understanding of Trauma Informed Care and Harm Reduction principles
  • Ability to work with a diverse and often highly stigmatized clientele
  • Cultural sensitivity and respect for individuality and self determination
  • Knowledge/understanding of poverty, homelessness, addiction and mental illness.
  • Ability to build strong relationships with individuals within The Lighthouse community including staff, residents, volunteers, and the general public
  • Good organizational, time management and prioritizing skills.
  • Strong morals and ethics, along with a commitment to staff and resident privacy.
  • Demonstrated ability to work in a collegial, team environment.
  • Excellent interpersonal and communication (written and verbal) skills.
  • Proven critical thinking and decision making skills.
  • Ability to resolve conflict and diffuse crisis.
  • Computer literacy, including effective working knowledge of MS Office, E-mail and Information System applications.
  • Demonstrated commitment to ongoing professional education.
  • Physically able to perform all assigned tasks.
  • Ability to perform all duties in accordance with related legislation.
  • Ability to work under minimal supervision
  • First AID/CPR certification is an asset
  • Criminal Record and Vulnerability Sector is required as a condition of employment
  • Driver’s License is an asset

Work Conditions

  • Shift work required – rotating 8-hour shift coverage (combination of day and evening shifts); must be willing to work weekends
  • May be exposed to infectious waste, diseases and conditions.
  • Interacts with residents, staff, partners, as well as government/community agencies and personnel.
  • Manual dexterity required to use computer and peripherals.
  • Physical activity required including walking, standing, sitting, climbing stairs, cleaning duties, as well as working alongside of residents to coach life skills, effective self-care and activities related to tenancy.
  • Intermittently assisting care aide and other staff in the conduct of their roles.

Job Types: Full-time, Permanent

Salary: From $16.00 per hour

To Apply:

Please send resume and cover letter by email to, or by fax to 306-665-7773. No phone calls or drop-ins, please.