Rotating schedule of day shifts (7:30a-4:00p) & evenings (2:00p-10:30p); must be willing to work weekends
Client Services Manager & MAP Case Manager
Provide daily therapeutic support services to Lighthouse residents in the managed alcohol program. The managed alcohol program provides accommodation and 16-hour, seven day a week staff support. These include supports to improve illness management, coping skills, life skills and better over-all health in order to maximize independence and improve quality of life.
- Strong interpersonal skills
- Written and Verbal Communication
- Organizational skills
- Critical thinking skills
- Collaboration and Network Building
- Client Service Orientation
- Time Management
- Adaptability and Flexibility
- Accountability and Dependability
- Team Work
- Self-Motivation and Drive
- Taking the direction of the MAP Case Manager, the Wellness Worker oversees daily operational functioning of MAP office and program. This includes daily room checks; medications; maintaining resident files; compiling program stats; and the cleaning of office, staff washroom, hallways and stairwell, as well as overseeing move-outs and room preparation for new residents.
- Complete daily paperwork to ensure updated program statistics are accurate and captured for program success
- Facilitate program procedures for Managed Alcohol Program including pours for residents throughout the day
- Actively engages, develops and maintains effective working relationships with residents.
- In consultation with MAP Case Manager and community care team members helps support the resident’s case plans and goal achievement.
- Encourage residents to explore, access resources and engage in relevant health and recovery practices and programs. Provide residents with reminders and transportation for appointments, as necessary.
- Following the “MAP Medication Storage and Access Policy”, help residents manage their medications.
- Facilitate resident acquisition of life skills, healthy leisure/recreational activity and encourage exploration of employment readiness, education or training.
- Coach residents around personal hygiene, room care and life skills. Help facilitate psycho-educational programs.
- Be familiar and compliant with Lighthouse Policies and Procedures.
- Explain, monitor and reinforce Lighthouse policies and procedures to ensure a safe, mutually respectful and sustained tenancy.
- Contribute to and promote a community climate of respect, safety and mutual support among residents and staff of the Lighthouse.
- Help maintain strong linkages and relationships with relevant community agencies and with partner health and social service providers to ensure seamless transitions for resident service
- Present self in an approachable, friendly manner as an ethical example of a professional community organization.
- Participate in ongoing staff development and training to obtain necessary certifications or to recertify. Maintain current knowledge and skills in areas of mental illness, addictions, concurrent disorders and crisis management.
- Contribute to team building, effective communication and participate in ongoing program development and evaluation
- Assist in the support of Dube Supported Tower residents
- Assist other staff and program areas as needed.
- Perform other duties as assigned.
- Degree/Diploma level of training in Human Services (Addictions, Nursing, Social Work, Psychology) preferred, or equivalent combination of experience and training
- Demonstrated compassion and empathy towards persons with addictions, mental illness, physical disabilities, behavioural issues, and/or medical issues including possible infectious diseases
- Knowledge and understanding of Trauma Informed Care and Harm Reduction principles
- Ability to work with a diverse and often highly stigmatized clientele
- Cultural sensitivity and respect for individuality and self determination
- Knowledge/understanding of poverty, homelessness, addiction and mental illness.
- Ability to build strong relationships with individuals within The Lighthouse community including staff, residents, volunteers, and the general public
- Good organizational, time management and prioritizing skills.
- Strong morals and ethics, along with a commitment to staff and resident privacy.
- Demonstrated ability to work in a collegial, team environment.
- Excellent interpersonal and communication (written and verbal) skills.
- Proven critical thinking and decision making skills.
- Ability to resolve conflict and diffuse crisis.
- Computer literacy, including effective working knowledge of MS Office, E-mail and Information System applications.
- Demonstrated commitment to ongoing professional education.
- Physically able to perform all assigned tasks.
- Ability to perform all duties in accordance with related legislation.
- Ability to work under minimal supervision
- First AID/CPR certification is an asset
- Criminal Record and Vulnerability Sector is required as a condition of employment
- Driver’s License is an asset
- Shift work required – rotating 8-hour shift coverage (combination of day and evening shifts); must be willing to work weekends
- May be exposed to infectious waste, diseases and conditions.
- Interacts with residents, staff, partners, as well as government/community agencies and personnel.
- Manual dexterity required to use computer and peripherals.
- Physical activity required including walking, standing, sitting, climbing stairs, cleaning duties, as well as working alongside of residents to coach life skills, effective self-care and activities related to tenancy.
- Intermittently assisting care aide and other staff in the conduct of their roles.
Job Types: Full-time, Permanent
Salary: From $16.00 per hour
Please send resume and cover letter by email to email@example.com, or by fax to 306-665-7773. No phone calls or drop-ins, please.