Full-time (average of 37.5 hours per week); Shifts are 8 hours in length; One week of day shifts, one week of evening shifts; rotating schedule
Client Services Manager
The MAP Indigenous Wellness Worker will work to provide a culturally safe and relative space with daily therapeutic support services to Lighthouse residents in the managed alcohol program. The managed alcohol program provides accommodation and 16 hour, seven day a week staff support. These include supports to improve illness management, coping skills, life skills and better over-all health in order to maximize independence and improve quality of life. The Indigenous Wellness Worker will be knowledgeable of Aboriginal history, cultural practices, and views, and will be comfortable in supporting others in learning more about their own cultural practices and views.
- Aboriginal Cultural Competency
- Accountability and Dependability
- Adaptability and Flexibility
- Client Service Orientation
- Collaboration and Network Building
- Critical thinking skills
- Self-Motivation and Drive
- Strong interpersonal skills
- Strong organizational skills
- Team Work
- Time Management
- Written and Verbal Communication
- Taking the direction of the MAP Case Manager, oversees daily operational functioning of MAP office and program. This includes daily room checks; medications; maintaining client files; compiling program stats; and the cleaning of office, staff washroom, hallways and stairwell, as well as overseeing move-outs and room preparation for new residents.
- The Indigenous Wellness Worker will primarily be stationed in a community room where MAP tenants can engage in cultural and community activities, socialize, seek informal supportive counselling, and develop a sense of safety and belonging within the building.
- The Indigenous Wellness Worker will play a key role in developing on-site programming for MAP clients, and will also identify external programming in the community
- Complete daily paperwork to ensure updated program statistics are accurate and captured for program success
- Facilitate program procedures for Managed Alcohol Program including pours for clients throughout the day
- Actively engages, develops and maintains effective working relationships with residents.
- In consultation with MAP Case Manager and community care team members, helps support the resident’s case plans and goal achievement.
- Encourage residents to explore, access resources and engage in relevant health and recovery practices and programs. Provide residents with reminders and transportation for appointments, as necessary.
- Following the “MAP Medication Storage and Access Policy”, help residents manage their medications.
- Facilitate resident acquisition of life skills, healthy leisure/recreational activity and encourage exploration of employment readiness, education or training.
- Coach clients around personal hygiene, room care and life skills. Help facilitate psycho-educational programs.
- Be familiar and compliant with Lighthouse Policies and Procedures.
- Explain, monitor and reinforce Lighthouse policies and procedures to ensure a safe, mutually respectful and sustained tenancy.
- Contribute to and promote a community climate of respect, safety and mutual support among residents and staff of the Lighthouse.
- Help maintain strong linkages and relationships with relevant community agencies and with partner health and social service providers to ensure seamless transitions for client service
- Present self in an approachable, friendly manner as an ethical example of a professional community organization.
- Participate in ongoing staff development and training to obtain necessary certifications or to recertify. Maintain current knowledge and skills in areas of mental illness, addictions, concurrent disorders and crisis management.
- Contribute to team building, effective communication and participate in ongoing program development and evaluation
- Assist in the support of Dube Tower residents
- Assist other staff and program areas as needed.
- Perform other duties as assigned.
- Aboriginal Cultural Competency: Knowledgeable of Aboriginal history, cultural practices, and view; acknowledges the diversity of Aboriginal cultures, languages, and traditions in Saskatchewan; knowledgeable and supportive of traditional First Nations’ ceremonies and protocols; comfortable with supporting others in learning more about their own cultural practices and views
- Fluency and competency in a First Nations’ or Metis language would be an asset but not a requirements
- Degree/Diploma level of training in Human Services (Addictions, Nursing, Social Work, Psychology, etc.) is an asset but not a requirement
- Demonstrated compassion and empathy towards clients with addictions, mental illness, physical disabilities, behavioural issues, and/or medical issues including possible infectious diseases
- Ability to work with a diverse and often highly stigmatized clientele
- Cultural sensitivity and respect for client individuality and self determination
- Knowledge/understanding of poverty, homelessness, addiction and mental illness.
- Ability to build strong relationships with individuals within The Lighthouse community including staff, clients, volunteers, and the general public
- Good organizational, time management and prioritizing skills.
- Strong morals and ethics, along with a commitment to staff and client privacy.
- Demonstrated ability to work in a collegial, team environment.
- Excellent interpersonal and communication (written and verbal) skills.
- Proven critical thinking and decision making skills.
- Ability to resolve conflict and diffuse crisis.
- Computer literacy, including effective working knowledge of MS Office, E-mail and Information System applications.
- Demonstrated commitment to ongoing professional education.
- Physically able to perform all assigned tasks.
- Ability to perform all duties in accordance with related legislation.
- Ability to work under minimal supervision
- First AID/CPR certification is an asset
- Criminal Record and Vulnerability Sector is required as a condition of employment
- Driver’s License is an asset
- Shift work required – rotating 8 hour shift coverage (combination of day and evening shifts)
- May be exposed to infectious waste, diseases and conditions.
- Interacts with residents, staff, partners, as well as government/community agencies and personnel.
- Manual dexterity required to use computer and peripherals.
- Physical activity required including walking, standing, sitting, climbing stairs, cleaning duties, as well as working alongside of residents to coach life skills, effective self-care and activities related to tenancy.
- Intermittently assisting care aide and other staff in the conduct of their roles.
Please submit resume and cover letter to Raeleen Viklund, Human Resource Manager, via email at: firstname.lastname@example.org or by fax at 306-665-7773. No phone calls or drop-ins, please. Posting will be removed when a suitable candidate is found.